Buying Guide

How to Order

Ordering your favorite handcrafted jewelry takes less than 5 minutes. Follow these simple steps.

Standard Order

Shop & Checkout

Browse our catalog, place your order, and track delivery to your door.

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Handmade jewelry arranged for browsing
Standard OrderStep 01

Browse & Choose

Explore our full catalog under Shop All or browse by collection. Use filters to find earrings, brooches, rings, or hair accessories. Click any product to see detailed photos, materials, and available variants.

Tip: Add multiple items to your cart. Orders above NPR 2,000 within the valley get free shipping.

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Standard OrderStep 02

Sign In or Continue

Create a free account or log in to save your address, track orders, and manage your wishlist. You can also check out as a guest if you prefer.

Tip: Having an account lets you see your order history and reorder faster.

Customer profile details on a shopping experience
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Delivery and address details
Standard OrderStep 03

Enter Shipping Address

At checkout, enter your delivery address. We use Pick & Drop Nepal for delivery, so include a clear address, a landmark if helpful, and an active phone number.

Tip: Save your address in profile settings and it auto-fills next time.

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Standard OrderStep 04

Choose Payment

Select Cash on Delivery (COD) to pay when your order arrives, or pay online via Stripe with Visa or Mastercard. Both options are safe and available across delivery areas.

Tip: COD is most popular. No upfront payment needed.

Payment method selection for an order
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Confirmed package ready for shipping
Standard OrderStep 05

Confirm & Track

Review your order summary and place the order. You receive an email confirmation with your order number, and once shipped, tracking details to follow delivery in real time.

Tip: Delivery within Kathmandu Valley is usually 1-3 business days.

Custom Order

Design Your Own Piece

Share your idea, work with us through consultation, and receive a piece made just for you.

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Creative inspiration board for custom jewelry ideas
Custom OrderStep 01

Share Your Idea

Visit our Custom Order page or DM us on Instagram @mato_crafts. Share your concept, inspiration, and references so we understand your style and story.

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Custom OrderStep 02

Design Consultation

We discuss the best approach for polymer clay, then confirm color palette, size, and finishing details over Instagram DM or WhatsApp.

Design consultation and sketch planning
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Price quote and approval stage
Custom OrderStep 03

Quote & Approval

We send a price quote based on complexity and quantity. Once you approve, we lock the design direction and schedule production.

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Custom OrderStep 04

Production

Your custom piece is handcrafted from scratch. Depending on complexity, production typically takes 7-14 business days, with progress previews when needed.

Jewelry in handcrafted production process
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Finished custom jewelry packaged for delivery
Custom OrderStep 05

Payment & Delivery

After final confirmation, payment is completed and your piece is carefully packaged. We ship via Pick & Drop and share tracking by email or SMS.

Payment Options

💵

Cash on Delivery

Most Popular

Pay the delivery rider when your order arrives. Available across all Nepal.

💳

Card Payment (Stripe)

Instant Confirmation

Pay securely online with Visa or Mastercard. Processed by Stripe.

📱

Digital Wallets

Coming Soon

Nepal digital wallets like eSewa & Khalti soon to be integrated.

Interested in a Custom Piece?

Have a unique idea? Use the "Custom Order" button in the navigation to share your vision with our artists.

Start Custom Order

Need help with your order?

Our team is available to assist you. Message us on Instagram or email us and we respond within a few hours.