Privacy Policy
We value your trust. Here is exactly what data we collect, why we collect it, and how we keep it safe.
Information We Collect
Information You Provide
When you place an order or create an account, we collect your name, email address, phone number, and shipping address. For custom orders, we may also collect design preferences and reference images you share with us.
Payment Information
We do not store your full card details. Payments are processed securely via Stripe. For Cash on Delivery orders, no payment data is collected from you upfront.
Usage Data
We collect basic analytics about how you browse our website — pages visited, time spent, and device type — to improve your shopping experience.
How We Use Your Information
Order Fulfillment
Your name, address, and phone number are shared with our delivery partner solely to fulfill your order. This is essential for delivery and cannot be opted out of when placing an order.
Communication
We use your email and phone number to send order confirmations, shipping updates, and delivery notifications. We do not send marketing emails without your explicit consent.
Service Improvement
Anonymous usage data helps us understand what products customers love and how to improve the website experience.
Information Sharing
We Never Sell Your Data
Mato Crafts does not sell, rent, or trade your personal information to any third party for marketing purposes.
Trusted Service Providers
We share limited data with payment processors and delivery partners solely for order fulfillment. Each is bound by their own privacy policies.
Legal Requirements
We may disclose information if required by law or to protect the rights and safety of Mato Crafts, our customers, or the public.
Data Security
How We Protect Your Data
We use industry-standard encryption (HTTPS/TLS) for all data transmission. Passwords are hashed and never stored in plain text. Payment processing is handled by compliant third-party providers.
Data Retention
Order records are retained for a minimum of 2 years for legal and accounting purposes. You may request deletion of your account and associated personal data at any time.
Your Rights
Access & Correction
You can view and update your personal information at any time through your account settings page.
Deletion
You may request deletion of your account and personal data by emailing us at hello@matocrafts.com. Note that order records required for legal compliance cannot be deleted.
Opt-Out
You can unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly.
Cookies
What We Use Cookies For
We use essential cookies to keep you logged in and maintain your shopping cart. We also use analytics cookies (non-personal) to understand website traffic. No advertising or tracking cookies are used.
Managing Cookies
You can disable cookies in your browser settings. Note that disabling essential cookies will affect cart and login functionality.
Questions About Your Privacy?
Contact us and we will respond within 2 business days regarding any data concerns.
hello@matocrafts.com